Client Background:
PennDOT oversees programs and policies affecting highways, urban and rural public transportation, airports, railroads, ports, and waterways. More than three-quarters of PennDOT's annual budget is invested in Pennsylvania's approximately 120,000 miles of state and local highways and 32,000 state and local bridges. PennDOT is directly responsible for nearly 40,000 miles of highway and roughly 25,400 bridges, a system first established in 1911.
Roughly 7,200 out of PennDOT's nearly 11,375 employees are engaged in the maintenance, restoration, and expansion of the state highway system. They work in central headquarters in Harrisburg and 11 engineering districts, with facilities in all 67 counties.
PennDOT also administers the state's 11.8 million vehicle registrations and 10.3 million driver's licenses and IDs, and oversees safety and emission inspection programs.
Commodity Codes:
SIN Number: 132 34
NAICS Codes: 541511, 541512
Project Scope:
Project Name: SAP Business Objects/ Crystal Reports Administration
Project Description: PENNDOT required support in all phases of Enterprise Reporting Solution including SAP Business Objects XI3.1/ Crystal Reports 2008 and SAP Business Intelligence 4.1/ Crystal Reports 2013.
Solution Provided:
V Group supported all phases of Enterprise Reporting Solution i.e. SAP Business Objects XI3.1 / Crystal Reports 2008, SAP Business Intelligence 4.1 / Crystal Reports 2013.
As a part of the project delivery, our team provided technical support associated with server operation and maintenance. Within the project scope we have maintained Microsoft Server 2008R2 and 2012R2 and also managed application environment including architecture and security. Our team of experts configured data source connections on servers (Oracle, MSSQL, DB2, etc.). In the overall program support, V Group has also
provided best recommendations regarding hardware and software upgrades, and maintenance contract issues.
Our team was responsible for solution version management, including service pack, fix pack, and hotfix testing and installation. V Group conducted thorough research for the latest advances in the SAP reporting suite of products and gave recommendations to the Agency. We managed report objects and historical instances (failed and successful), worked with users to purge unused objects.
As a core responsibilities on day to day basis, V Group was involved in activities like system maintenance, system governance oversight, monitoring solution status, periodically review failed instances, and investigate issues, assists with “Best Practices” for the reporting solution and troubleshooting reporting solution related issues.
Skills utilized:
Technical Support, Reporting, Administration and Troubleshooting
Technology:
SAP Business Objects XI3.1/ Crystal Reports 2008, Business Objects Enterprise Application Administration, Business Intelligence 4.x Application Administration, SAP Crystal Reports 2008, SAP Business Objects Suite Tools
Key Deliverables:
Server Administration - SAP