Help Desk Support :
L1, L2 & L3 Support services - offered in Server, Networking, Exchange Server, Security and DRaaS.
Live answered phones 24/7 - No automated phone menu to navigate.
Convenient support options - Contact us by phone, email and helpdesk portal.
Internal standards and escalation processes - that ensure your issues are addressed and resolved quickly.
Operations Managers, Helpdesk Coordinators and Quality Assurance - ensures that you and your users receive exceptional service and support.
Clear and consistent communication via staff and our web-based support portal.
Transparency through reporting - to help you hold Winning Technologies accountable for activity related to end user support tickets, project progress and asset tracking.
Fast response times and service guarantees.