Help Desk

Help Desk Support :

L1, L2 & L3 Support services - offered in Server, Networking, Exchange Server, Security and DRaaS.

Live answered phones 24/7 - No automated phone menu to navigate.

Convenient support options -  Contact us by phone, email and helpdesk portal.

Internal standards and escalation processes  - that ensure your issues are addressed and resolved quickly.

Operations Managers, Helpdesk Coordinators and Quality Assurance - ensures that you and your users receive exceptional service and support.

Clear and consistent communication via staff and our web-based support portal.

Transparency through reporting - to help you hold Winning Technologies accountable for activity related to end user support tickets, project progress and asset tracking.

Fast response times and service guarantees.