Help Desk Support, NJ Department of Agriculture
Overview
The New Jersey Department of Agriculture is a state governmental agency that is responsible for the promotion and protection of agriculture and agribusiness in the state of New Jersey. The department oversees school meal programs, distributes surplus food from federal programs, oversees soil and water resources, maintains farmland for agricultural uses, assists in the development of overseas markets for New Jersey products from its farms and fisheries, and administers agricultural education programs.
Project Scope
New Jersey Department of Agriculture was looking for a vendor that can provide support for troubleshooting as a Data Entry expert. The vendor was required to have experience with advanced functions in MSWord and Excel 2007, prior experience functioning as a problem solver involving new systems implementations (from the user perspective). Department also needed a vendor who can guarantee hands-on experience with Windows 7, training material and customer service documentation, MS-Access, and strong phone support skills.
Solution
V Group has supported the department in this project with technical and technol functional skills. V Group’s team was involved in testing of data entry system and preparation of training material, training data entry personnel, creating data entry revisions, report generation, troubleshooting, recommendations, and finalization of the upcoming web-based system and transition from the existing client-server application. V Group’s team of functional support was involved in following written and spoken instructions Minimum of 25 wpm Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.
V Group’s support in the project involved but not limited to: utilize automated equipment including electronic keyboard, display screen; operation of scanning and imaging equipment, including pan, skew, and image correction techniques; conducting basic data mining and data capture efforts Services at the supplier’s site using the supplier’s equipment; Keypunch and verify records in the specified format (ex. ASCII) The total number of keystrokes was limited to actual characters, numbers, and special characters that were keyed. Spaces, function keys, nulls, and zeros were not counted as keystrokes; complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms were in possession; utilize expertise in imaging and visual display operating practices, procedures, arithmetic, and numbering techniques.
V Group’s team maintained a low error rate of approximately 1-2% and was calculated on a character (not field or record) basis.