Dynamics 365 Development Support, Metropolitan Transportation Authority
Overview
The Metropolitan Transportation Authority (MTA) is a public benefit corporation responsible for public transportation in the New York City metropolitan area of the U.S. state of New York. The MTA is the largest public transit authority in the United States, serving 12 counties in Downstate New York, along with two counties in southwestern Connecticut under contract to the Connecticut Department of Transportation, carrying over 11 million passengers on an average weekday systemwide, and over 850,000 vehicles on its seven toll bridges and two tunnels per weekday.
Project Scope
MTA was looking to solicit a vendor to support the development of their enterprise business automation solutions targeting end-user satisfaction.
Solution
V Group worked with Business groups and conducted an analysis of client business needs and processes to define functional requirements. These requirements were then mapped to the D365 solution's capabilities and toolsets. With the use of multiple sources of information including broader stakeholder views, we developed solutions and recommendations to primarily target customer satisfaction. We participated in planning and design sessions with customers to better understand their vision and needs.
V Group developed enterprise business automation solutions using the Dynamics 365 / PowerApps / Power Automate and Power BI and accelerated product delivery using the DevOps automation. Thereafter, we conducted system and end-to-end testing of the application, performed D365 application testing of configurations, migrations, and customizations. All this while we maintained the Dynamics D365 system including monitoring end-user usage, performing application administration tasks, and managing application development, patching, and upgrade projects.
We were successful in anticipating, identifying, and resolving issues and concerns both internally and externally to proactively ensure customer satisfaction.