Analytical Support, NC Department of Health and Human Services (DHHS)


The North Carolina Department of Health and Human Services (NCDHHS or DHHS) is a large state government agency in the U.S. state of North Carolina, somewhat analogous to the United States Department of Health and Human Services. The NCDHHS has more than 19,000 employees. The NCDHHS has its origins in the former North Carolina Department of Human Resources (DHR). The head of NCDHHS (Secretary) is appointed by the Governor of North Carolina and is a member of the North Carolina Cabinet in the executive branch of the North Carolina government. The NCDHHS was created in 1971.

Project Scope

The NC Department of Health and Human Services – Information Technology Division (ITD) was seeking analytical support business case analysis, process reengineering and requirement gathering activities.

The North Carolina Department of Health and Human Services required the services of analysis to support business case analysis, process reengineering, and requirement gathering activities for the NC Breast and Cervical Cancer Control Program and NC WISEWOMAN Program centralized data management system (BCWWMS). The BCWWMS solution was developed based on the Salesforce platform and using agile methodology.


V Group is currently working with the NC BCCCP and WW programs to obtain a thorough knowledge of the needs of a centralized data system and the concerns of CDC’s requests for such a system. We are responsible for conducting a stakeholder analysis, conducting market research and analysis, identifying and documenting detailed current and future state process workflows using BPM standards. Our expert develops Context diagrams, functional decompositions, and process workflows, documents gap analysis, and develops the following documents:

  • Business Process Models,
  • Use Cases,
  • Wireframes,
  • Entity-Relationship Diagrams,
  • Data Dictionaries,
  • System Context Diagrams

V Group is involved in gathering, developing, documenting, and validating business, functional and technical requirements and maintaining the Requirement Traceability matrix. We build Business, stakeholder, solution, and transition requirements, prepare, and maintain documentation and artifacts including analysis, reports, and user documentation in accordance with PMO PM and BA methodology. 

V Group's team works with Project Managers, Portfolio Managers, developers, and end-users to ensure application designs meet business requirements and provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required. We also perform functional, integration testing UAT support, including developing test scenarios and cases and supporting required system go-live activities. Our expertise is utilized by the author and prepare meeting minutes to be distributed to a variety of audiences and creating user stories, acceptance criteria, and authoring other Agile documents and deliverables


  • Business Analysis Methodologies
  • Creating Context Diagram
  • Waterfall
  • Agile
  • Jira
  • Cloud

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