Overview

The Managed Information System Project (MIS) project for company aimed to oversee and streamline the IT Applications Portfolio for the division. The project encompassed managing business-critical applications, delivering quality IT services, and ensuring compliance with organizational and regulatory standards. The initiative was designed to enhance operational efficiency, enable seamless collaboration across cross-functional teams, and support business growth under the 'Ease of Doing Business' program.
 

Project Scope

The project’s scope included the following key activities:

1. Portfolio Management: Overseeing the development, maintenance, and support of applications for the company, ensuring high-quality deliveries within defined timelines.
2. Stakeholder Engagement: Collaborating with core business stakeholders to identify pain points and propose IT solutions aligned with business goals.
3. Prototyping and MVP Creation: Developing Proof of Concepts (POCs) and Minimum Viable Products (MVPs) to meet evolving business needs.
4. IT Operations Management: Managing incidents and service requests via ITSM while adhering to defined Service Level Agreements (SLAs).
5. Reporting: Providing regular updates to the respective department of IT Services and presenting monthly project and service status to the Divisional Finance Controller.
6. Compliance: Ensuring adherence to the Information Management Policy and regulatory compliance requirements.
7. Budgeting and Planning: Preparing budgets for application development projects, annual maintenance contracts (AMCs), and license costs.
8. Vendor Management: Conducting effective negotiations and managing vendor relationships.
9. Azure DevOps Migration: Transitioning from TFS 2013 to Azure DevOps and setting up automated build and release pipelines.

Solution

• Comprehensive IT Portfolio Management:
  • Centralized management of applications to ensure streamlined operations and efficient service delivery.
  • Established robust processes for application development and maintenance to ensure timely and quality outputs.
• Collaboration with Business Stakeholders:
  • Conducted detailed analyses of stakeholder pain points and provided tailored IT solutions to meet their requirements.
  • Delivered POCs and MVPs to address immediate business needs and demonstrate solution feasibility.
• Enhanced IT Service Management:
  • Managed ITSM tools to efficiently track and resolve incidents and service requests within predefined SLAs.
  • Created dashboards and reports for monitoring IT performance and service quality.
• Automation through Azure DevOps:
  • Migrated from TFS 2013 to Azure DevOps to modernize the development and deployment processes.
  • Set up build and release pipelines to automate application deployment, reducing manual intervention and errors.
• Compliance and Cost Management:
  • Ensured all activities were aligned with Organization Information Management Policy.
  • Budgeted and planned costs effectively, including project expenses, AMCs, and licenses.
• Effective Vendor Management:
  • Negotiated contracts and managed vendor relationships to achieve optimal outcomes for the business. 

Technology

• Frontend: WCF, Web Services, JavaScript, jQuery, HTML, CSS
• Backend: VB .NET, ASP.NET, C#
• Database: MS SQL Server
• Tools and Platforms: ITSM tools for incident and service request management, Azure DevOps for build and release automation

Resource Engagement

• Project Manager
• Senior Business Analyst
• Technical Architect
• Full Stack Developers
• Testers
• Vendors

Deliverables

Research Report, UI Design Layout, Business Requirement Document (BRD), Project Charter, Project Management Documentation, Compliance Notes, Source Code & Published Code, SQL Scripts, User Acceptance Test (UAT) Case Document, Standard Operating Procedures Documentation, Audit Artifacts, User Training Guides