Technical and Helpdesk Support, Chesterfield County
Overview
Chesterfield County provides complete local government services. Information Systems Technology (IST) provides information technology services to county departments, school board departments and constitutional officers in support of the county's strategic goals and objectives. The primary functions of the department are: Information security governance, Infrastructure management, Project management, & Technology solution delivery.
Project Scope
Chesterfield County was looking for a vendor to support users in an enterprise environment, including helpdesk and system support activities.
Solution
V Group Inc. emerged as the ideal partner, offering a tailored solution that seamlessly integrated into the county's IT landscape. Our adept team diagnosed and swiftly resolved issues during the initial rollout, ensuring minimal disruptions. Beyond deployment, V Group Inc. provided comprehensive hardware and software support, while also offering technical guidance to both staff and customers. Our proficiency in supporting Microsoft Windows 10 and Office 365, coupled with a deep understanding of networking services, fortified the county's IT infrastructure. Security principles were diligently upheld, and user support was extended seamlessly across on-site and remote locations. Hardware upgrades, physical relocations, and the ability to manage a dynamic workload further exemplified our adaptability and technical prowess. With a commitment to project completion both independently and collaboratively, we. not only met but exceeded Chesterfield County's expectations, showcasing our dedication to enhancing local government IT operations and benefiting the community at large.