Description:

Client Background:

The New Jersey Department of Human Services (DHS) is the largest state government agency in New Jersey, serving about 1.5 million New Jerseyans. DHS serves seniors, individuals, and families with low incomes; people with developmental disabilities, or late-onset disabilities; people who are blind, visually impaired, deaf, hard of hearing, or deaf-blind; parents needing childcare services, child support, and/or healthcare for their children; and families facing catastrophic medical expenses for their children. 

Project Scope:

The department required manual key entry into a Database for their Data Entry projects and needed a vendor that can provide complete support for our data entry project needs. The application was simple to use and the skills required were minimal. Department required the vendor to provide support for data entry having experience of handling tasks on PC, and good data entry capabilities such as accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.

Solution:

V Group was responsible to utilize automated equipment including an electronic keyboard, display screen. As part of the project, V Group’s team operated scanning and imaging equipment, including pan, skew, and image correction techniques. We have conducted basic data mining and data capture efforts Services at the supplier’s site using the supplier’s equipment. V Group’s team used to Keypunch and verify records in the specified format (ex. ASCII) The total number of keystrokes was limited to actual characters, numbers, and special characters that were keyed. Spaces, function keys, nulls, and zeros were not counted as keystrokes. V Group completed all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms were in possession. Error rates were maintained on a low of 1/2%. Our error rate was calculated on a character (not field or record) basis. Our experience of imaging and visual display operating practices, procedures, arithmetic, and numbering techniques were utilized for the requirements. We were responsible to operate equipment with speed and accuracy to ensure information is captured. In coordination with the Department staff, our team was involved in entering library-related information into a database.  

Technology:

  • MS Office and other documentation tools 
Health & Human Services

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